Privacy Policy
Last updated: June 16, 2026
Astra Medicare ("us", "we", or "our") operates the https://www.astramedicare.ca website (the "Service").
Personal Information Collection, Use, Disclosure and Consent
Personal Information may include your name, email address, age, home address, phone number, marital status, income, credit history, medical information, education, employment information, social insurance number and other information you choose to provide to us.
Health-related information may be considered sensitive Personal Information. We treat sensitive Personal Information with a higher level of protection.
We collect, use and disclose Personal Information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA") and applicable Ontario privacy requirements.
Our Service is intended only for individuals who are 18 years of age or older. We do not knowingly collect, use, store, disclose, sell, share, process or retain Personal Information from anyone under the age of 18.
We do not offer promotions, marketing, products, services, quotes, consultations, account registration, lead generation activities, newsletters or commercial electronic messages to anyone under the age of 18.
We collect Personal Information only for reasonable purposes and only to the extent necessary for those purposes.
We may collect Personal Information for the following purposes:
To verify your identity and age eligibility;
To respond to your inquiries;
To provide requested services to eligible adults;
To open, manage or administer an account;
To understand your needs and preferences;
To maintain accurate records;
To provide customer support;
To improve our website and Service;
To meet legal, regulatory, insurance, security and fraud prevention requirements;
For other purposes permitted or required by law.
We will obtain your consent to collect, use or disclose Personal Information, unless we are permitted or required by law to do so without consent. Consent may be provided orally, in writing, electronically or through an authorized representative.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.
We may collect, use or disclose Personal Information without consent:
When permitted or required by law;
In an emergency that threatens an individual's life, health or security;
For fraud prevention, investigation or security purposes;
When the information is publicly available as defined by law;
When we require legal advice from a lawyer;
For the purpose of collecting a debt;
For other legally established reasons.
We do not sell your Personal Information. We do not sell, rent, trade or share Personal Information from minors under the age of 18.
Children and Minors Under 18
Astra Medicare's website, products and services are intended solely for individuals who are 18 years of age or older.
We do not knowingly collect, use, disclose, sell, share, process, store or retain Personal Information from anyone under the age of 18.
We do not provide insurance services, consultations, promotions, newsletters, marketing communications, quotes, account registration, lead generation activities or any other services to individuals under the age of 18.
We do not knowingly target, profile, advertise to, solicit information from or engage in marketing activities directed at minors under the age of 18.
If you are under 18, do not use our Service, submit forms, request information, contact us for services or provide any Personal Information to us.
If we learn that Personal Information has been submitted by a person under the age of 18, we will take reasonable steps to delete that information unless retention is required by law.
If you are a parent or guardian and believe that a minor has provided Personal Information to Astra Medicare, please contact us immediately so that appropriate steps can be taken to remove the information.
Marketing Communications and Consent
Astra Medicare may send marketing or promotional communications only where permitted by applicable law, including Canada's Anti-Spam Legislation ("CASL"), and only where appropriate consent has been obtained.
We do not send marketing, promotional materials, newsletters, offers, advertisements or other commercial electronic messages to individuals under the age of 18.
You may withdraw your consent to receive marketing communications at any time by using the unsubscribe mechanism included in our communications or by contacting us directly.
We will not use implied consent to market, promote or offer services to minors under the age of 18.
Log Data
We may collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include your Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We may use third party services, including Google Analytics, to collect, monitor and analyze this type of information to improve our Service. These third party service providers have their own privacy policies that explain how they use such information.
We do not knowingly use Log Data to profile, market to or provide services to minors under the age of 18.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
We use cookies and similar technologies to operate, improve and analyze the Service. You can instruct your browser to refuse cookies or to alert you when cookies are being sent. If you do not accept cookies, some parts of the Service may not function properly.
We do not knowingly use cookies to target, promote or market services to minors under the age of 18.
Service Providers
We may employ third party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These service providers may access Personal Information only to perform tasks on our behalf. They are required to protect Personal Information and must not disclose or use it for any other purpose.
Cross-Border Processing
Some of our service providers may store or process Personal Information outside Ontario or outside Canada. If Personal Information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is stored or processed.
We use reasonable contractual and security measures to protect Personal Information handled by service providers.
Retention and Destruction
We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required for legal, regulatory, insurance, fraud prevention or business purposes.
When Personal Information is no longer required, we will securely destroy, delete or anonymize it.
If we learn that we have collected Personal Information from a minor under 18, we will take reasonable steps to delete that information unless retention is required by law.
Safeguards
We use reasonable physical, organizational and technical safeguards to protect Personal Information against loss, theft, unauthorized access, disclosure, copying, use or modification.
These safeguards may include passwords, encryption, firewalls, restricted employee access, secure storage, staff training and secure destruction methods.
Breach Notification
If a privacy breach creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada where required by law.
We will also keep records of privacy breaches as required by applicable law.
Your Privacy Rights
Subject to applicable law, you may request access to the Personal Information we hold about you.
You may request correction of your Personal Information if it is inaccurate or incomplete.
You may ask how your Personal Information has been used or disclosed.
You may withdraw consent to the collection, use or disclosure of your Personal Information, subject to legal or contractual restrictions and reasonable notice.
Requests must be made in writing and must provide enough detail for us to identify you and respond to your request.
Privacy Officer
Astra Medicare has designated a Privacy Officer responsible for privacy compliance and questions regarding this Privacy Policy.
Questions, access requests, correction requests, complaints or privacy concerns may be submitted through our contact page.
Complaints
If you have a concern about our privacy practices, please contact us first so we can review and respond to your concern.
If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada.
Compliance With Laws
We will disclose your Personal Information where required to do so by law, subpoena, court order or lawful request, or where we believe such action is necessary to comply with the law, respond to lawful requests, protect our rights, protect users or protect the security and integrity of our Service.
Links To Other Sites
Our Service may contain links to third party sites that are not operated by us. If you click a third party link, you will be directed to that third party's site.
We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party sites or services.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically. Changes to this Privacy Policy are effective when posted on this page.
If we make material changes to this Privacy Policy, we may notify you through the email address you have provided or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.