Astra Medicare Policies
CANCELLATION POLICY/NO SHOW POLICY
We require 24 hours’ notice to cancel or change any single service appointment. If the required notice is not given, or the client does not show up for their appointment, we will charge $20 for each service appointment that is missed. If more than two services are cancelled or there is a no show, there will be a 50 % charge for the total treatments that are missed. All guests are required to provide a credit card number in order to secure a booking for any registered massage with a therapist. If there is 24 hours notice given for RMS massages, a fee will be charged. The fee will be equivalent to half the price of the massage. All laser clients will lose 1 session for cancellations that are less than 24 hours.
Medical Treatments
A credit card number has to be provided upon booking a medical procedure with the nurse, cancellation will require 24-hr notice. No show will be charged at $50 no-show fee.
CONFIRMATION POLICY
Clients receive a confirmation notice by Call and email. We will attempt to confirm each appointment 24 hours prior to the date of the appointment. If the appointment has not been confirmed 24 hours prior to the scheduled time of the service (for one up to two appointments, 3 or more appointments require 48 hours’ notice), we reserve the right to cancel your appointment with a confirmed replacement.
BOOKING PACKAGES OR MULTIPLE SAME DAY APPOINTMENTS
Packages or multiple same-day appointments (3 or more), will require a deposit of 50% at the time the package or services are booked. The deposit is non-refundable and can be paid by way of Visa or MasterCard. No other discount may be applied. Multiple same-day appointments, or packages, require 48 hours to reschedule or cancel.
Astra Medispa packages for any service are non-refundable. If you decide to cancel an appointment less than 24-hours prior to the appointment or elected not to proceed with the pre-paid package service, Astra Medispa will be happy to provide store credit that can be used toward other services or products.
GROUP PARTIES
Group parties (3 or more people) require a 50% non-refundable fee per person. A group gratuity of 15% will be added to the services at the time of payment. Multiple same-day appointments, packages, and group parties require 48 hours to reschedule or cancel.
GIFT CARDS
At the Astra Medispa, we always validate our gift cards for the original purchase price. Our gift cards never expire, but prices and packages are subject to change. In the event of a price change or change of packages available, the redemption of a gift card will be at the original purchase amount. Any increase will be due at the time of the gift card is redeemed. Gift cards are always accepted at face value. Gift cards are non-refundable and have no cash value. Gift cards may be used towards any treatment, service, gratuity or product at Astra Medispa. If used for a Registered Massage, a medical receipt will not be issued. Lost or stolen gift cards will not be replaced, they should be treated as cash.
REFUND POLICY
All gift card, gift certificate, product and service purchases are non-refundable. We allow a 30 days money back guarantee on all Un-opened products, with receipt. We do not allow the third party sale of our gift cards. Any gift card being sold by any person or business that is not Astra Medispa Centre will be void. All funds are in Canadian dollars. Payment Methods: VISA, MasterCard, Debit, and Cash.
We require 24 hours’ notice to cancel or change any single service appointment. If the required notice is not given, or the client does not show up for their appointment, we will charge $20 for each service appointment that is missed. If more than two services are cancelled or there is a no show, there will be a 50 % charge for the total treatments that are missed. All guests are required to provide a credit card number in order to secure a booking for any registered massage with a therapist. If there is 24 hours notice given for RMS massages, a fee will be charged. The fee will be equivalent to half the price of the massage. All laser clients will lose 1 session for cancellations that are less than 24 hours.
Medical Treatments
A credit card number has to be provided upon booking a medical procedure with the nurse, cancellation will require 24-hr notice. No show will be charged at $50 no-show fee.
CONFIRMATION POLICY
Clients receive a confirmation notice by Call and email. We will attempt to confirm each appointment 24 hours prior to the date of the appointment. If the appointment has not been confirmed 24 hours prior to the scheduled time of the service (for one up to two appointments, 3 or more appointments require 48 hours’ notice), we reserve the right to cancel your appointment with a confirmed replacement.
BOOKING PACKAGES OR MULTIPLE SAME DAY APPOINTMENTS
Packages or multiple same-day appointments (3 or more), will require a deposit of 50% at the time the package or services are booked. The deposit is non-refundable and can be paid by way of Visa or MasterCard. No other discount may be applied. Multiple same-day appointments, or packages, require 48 hours to reschedule or cancel.
Astra Medispa packages for any service are non-refundable. If you decide to cancel an appointment less than 24-hours prior to the appointment or elected not to proceed with the pre-paid package service, Astra Medispa will be happy to provide store credit that can be used toward other services or products.
GROUP PARTIES
Group parties (3 or more people) require a 50% non-refundable fee per person. A group gratuity of 15% will be added to the services at the time of payment. Multiple same-day appointments, packages, and group parties require 48 hours to reschedule or cancel.
GIFT CARDS
At the Astra Medispa, we always validate our gift cards for the original purchase price. Our gift cards never expire, but prices and packages are subject to change. In the event of a price change or change of packages available, the redemption of a gift card will be at the original purchase amount. Any increase will be due at the time of the gift card is redeemed. Gift cards are always accepted at face value. Gift cards are non-refundable and have no cash value. Gift cards may be used towards any treatment, service, gratuity or product at Astra Medispa. If used for a Registered Massage, a medical receipt will not be issued. Lost or stolen gift cards will not be replaced, they should be treated as cash.
REFUND POLICY
All gift card, gift certificate, product and service purchases are non-refundable. We allow a 30 days money back guarantee on all Un-opened products, with receipt. We do not allow the third party sale of our gift cards. Any gift card being sold by any person or business that is not Astra Medispa Centre will be void. All funds are in Canadian dollars. Payment Methods: VISA, MasterCard, Debit, and Cash.