Astra Medicare Policies
CANCELLATION POLICY/NO SHOW POLICY
We understand that plans change, and we strive to be flexible and accommodating. However, in order to provide the best possible service to all of our clients, we ask that you provide us with at least 24 hours’ notice if you need to cancel or reschedule any single service appointment.
If the required notice is not given or if you do not show up for your appointment, we will need to charge a fee of $20 for each missed appointment. This fee is necessary to help us cover the costs of the staff and facilities that we have set aside to serve you.
If you need to cancel more than two services or if you have a no-show for multiple appointments, we will need to charge a fee of 50% of the total treatments missed. We understand that unexpected circumstances can arise, and we will work with you to find a reasonable solution. However, we need to ensure that our staff's time is being used efficiently, and we appreciate your understanding.
We value your business and appreciate your cooperation with this policy.
MEDICAL TREATMENTS
To ensure that we can provide the best possible service to all of our patients, we require a valid credit card number to be provided upon booking a medical procedure with our nurse. We understand that plans can change, and we strive to be flexible and accommodating. However, we kindly ask that you provide us with at least 24 hours’ notice if you need to cancel or reschedule your appointment.
If the required notice is not given, or if you do not show up for your appointment, we will need to charge a fee of $50 for each missed appointment. This fee is necessary to help us cover the costs of the staff and facilities that we have set aside to serve you. We appreciate your understanding that this fee is not intended as a penalty but rather to help us maintain our commitment to providing timely and quality medical care to all of our patients.
If you need to reschedule your appointment, we will work with you to find a new time that is convenient for you. However, if you cancel more than two appointments or if you have multiple no-shows, we may need to reconsider your eligibility for future appointments.
CONFIRMATION POLICY
At our facility, we want to ensure that all of our clients receive the best possible service and that their appointments are confirmed. To achieve this, we will send a confirmation notice via both call and email to each client when they schedule an appointment. We will also attempt to confirm each appointment 24 hours prior to the scheduled service.
If we are unable to confirm the appointment 24 hours prior to the scheduled time of the service, we may need to cancel your appointment with a confirmed replacement. Please note that for one or two appointments, we require 24 hours’ notice, while for three or more appointments, we require 48 hours’ notice.
We understand that unexpected circumstances can arise, and we will work with you to reschedule your appointment at a more convenient time. However, we kindly ask that you let us know as soon as possible if you need to cancel or reschedule an appointment. This allows us to offer the time slot to other clients who may be waiting for an appointment.
BOOKING PACKAGES OR MULTIPLE SAME DAY APPOINTMENTS
Packages or multiple same-day appointments (3 or more), will require a deposit of 50% at the time the package or services are booked. The deposit is non-refundable and can be paid by way of Visa or MasterCard. No other discount may be applied. Multiple same-day appointments, or packages, require 48 hours to reschedule or cancel.
Astra Medicare packages for any service are non-refundable. If you decide to cancel an appointment less than 24-hours prior to the appointment or elected not to proceed with the pre-paid package service, Astra Medicare will be happy to provide store credit that can be used toward other services or products.
GROUP PARTIES
Group parties (3 or more people) require a 50% non-refundable fee per person. A group gratuity of 15% will be added to the services at the time of payment. Multiple same-day appointments, packages, and group parties require 48 hours to reschedule or cancel.
GIFT CARDS
At the Astra Medicare, we always validate our gift cards for the original purchase price. Our gift cards never expire, but prices and packages are subject to change. In the event of a price change or change of packages available, the redemption of a gift card will be at the original purchase amount. Any increase will be due at the time of the gift card is redeemed. Gift cards are always accepted at face value. Gift cards are non-refundable and have no cash value. Gift cards may be used towards any treatment, service, gratuity or product at Astra Medicare. If used for a Registered Massage, a medical receipt will not be issued. Lost or stolen gift cards will not be replaced, they should be treated as cash.
REFUND POLICY
At Astra Medicare, we strive to provide our clients with the best possible products and services. To ensure that our clients are fully aware of our policies, we have established the following guidelines regarding gift cards, gift certificates, and product and service purchases:
We understand that circumstances may arise where a refund may be requested. In such cases, we encourage our clients to speak with one of our staff members to discuss any issues and concerns. Our staff will do their best to address any problems and find a suitable solution.
We understand that plans change, and we strive to be flexible and accommodating. However, in order to provide the best possible service to all of our clients, we ask that you provide us with at least 24 hours’ notice if you need to cancel or reschedule any single service appointment.
If the required notice is not given or if you do not show up for your appointment, we will need to charge a fee of $20 for each missed appointment. This fee is necessary to help us cover the costs of the staff and facilities that we have set aside to serve you.
If you need to cancel more than two services or if you have a no-show for multiple appointments, we will need to charge a fee of 50% of the total treatments missed. We understand that unexpected circumstances can arise, and we will work with you to find a reasonable solution. However, we need to ensure that our staff's time is being used efficiently, and we appreciate your understanding.
We value your business and appreciate your cooperation with this policy.
MEDICAL TREATMENTS
To ensure that we can provide the best possible service to all of our patients, we require a valid credit card number to be provided upon booking a medical procedure with our nurse. We understand that plans can change, and we strive to be flexible and accommodating. However, we kindly ask that you provide us with at least 24 hours’ notice if you need to cancel or reschedule your appointment.
If the required notice is not given, or if you do not show up for your appointment, we will need to charge a fee of $50 for each missed appointment. This fee is necessary to help us cover the costs of the staff and facilities that we have set aside to serve you. We appreciate your understanding that this fee is not intended as a penalty but rather to help us maintain our commitment to providing timely and quality medical care to all of our patients.
If you need to reschedule your appointment, we will work with you to find a new time that is convenient for you. However, if you cancel more than two appointments or if you have multiple no-shows, we may need to reconsider your eligibility for future appointments.
CONFIRMATION POLICY
At our facility, we want to ensure that all of our clients receive the best possible service and that their appointments are confirmed. To achieve this, we will send a confirmation notice via both call and email to each client when they schedule an appointment. We will also attempt to confirm each appointment 24 hours prior to the scheduled service.
If we are unable to confirm the appointment 24 hours prior to the scheduled time of the service, we may need to cancel your appointment with a confirmed replacement. Please note that for one or two appointments, we require 24 hours’ notice, while for three or more appointments, we require 48 hours’ notice.
We understand that unexpected circumstances can arise, and we will work with you to reschedule your appointment at a more convenient time. However, we kindly ask that you let us know as soon as possible if you need to cancel or reschedule an appointment. This allows us to offer the time slot to other clients who may be waiting for an appointment.
BOOKING PACKAGES OR MULTIPLE SAME DAY APPOINTMENTS
Packages or multiple same-day appointments (3 or more), will require a deposit of 50% at the time the package or services are booked. The deposit is non-refundable and can be paid by way of Visa or MasterCard. No other discount may be applied. Multiple same-day appointments, or packages, require 48 hours to reschedule or cancel.
Astra Medicare packages for any service are non-refundable. If you decide to cancel an appointment less than 24-hours prior to the appointment or elected not to proceed with the pre-paid package service, Astra Medicare will be happy to provide store credit that can be used toward other services or products.
GROUP PARTIES
Group parties (3 or more people) require a 50% non-refundable fee per person. A group gratuity of 15% will be added to the services at the time of payment. Multiple same-day appointments, packages, and group parties require 48 hours to reschedule or cancel.
GIFT CARDS
At the Astra Medicare, we always validate our gift cards for the original purchase price. Our gift cards never expire, but prices and packages are subject to change. In the event of a price change or change of packages available, the redemption of a gift card will be at the original purchase amount. Any increase will be due at the time of the gift card is redeemed. Gift cards are always accepted at face value. Gift cards are non-refundable and have no cash value. Gift cards may be used towards any treatment, service, gratuity or product at Astra Medicare. If used for a Registered Massage, a medical receipt will not be issued. Lost or stolen gift cards will not be replaced, they should be treated as cash.
REFUND POLICY
At Astra Medicare, we strive to provide our clients with the best possible products and services. To ensure that our clients are fully aware of our policies, we have established the following guidelines regarding gift cards, gift certificates, and product and service purchases:
- All gift card, gift certificate, product and service purchases are non-refundable. However, we offer a 30-day money-back guarantee on all unopened products with a receipt.
- We do not allow the third-party sale of our gift cards. Any gift card being sold by any person or business that is not Astra Medicare will be void.
- All funds are in Canadian dollars.
- We accept payment by VISA, MasterCard, debit, and cash.
We understand that circumstances may arise where a refund may be requested. In such cases, we encourage our clients to speak with one of our staff members to discuss any issues and concerns. Our staff will do their best to address any problems and find a suitable solution.